How much does shipping cost?
For orders over €35, shipping is FREE to any destination within the island of Ireland. Orders less than €35 incur a shipping charge of €5.
For shipping charges to countries outside of Ireland, please contact us.
How will I know if my order has been received?
As soon as you submit your order, we will automatically send an order confirmation email to the address you supplied during Checkout. If you don’t get this email, check to make sure you gave us your correct email address and also check your junk mail folders.
How will I know when my order is dispatched?
You will receive an email to advise you when your order has been dispatched.
How long does order dispatch and delivery take?
We will dispatch your order within 1 – 2 working days of receipt of your order, providing all items are in stock. Delivery within the island of Ireland is with An Post and delivery times are normally up to 2 working days after dispatch.
Orders are sent with a full tracking service from An Post. You can request your tracking number by contacting us.
In the unlikely event that the product you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to proceed with your order, we will cancel the order and issue a full refund.
Can I give special instructions for delivery?
Yes, you have this option at the Checkout page, when placing your order.
What happens should I wish to return my order?
We have a 30 day returns policy in place, in the unlikely event that you wish to return your order. To be eligible for a full refund, all products returned must be unopened, undamaged and in the original packaging. Please refer to our Returns Policy for further details.
What should I do if I am unhappy with the quality of my order?
In the rare event that you received an order that was damaged or defective, please contact us so we can promptly assist you in replacing or refunding your order.
What payment methods do you accept?
We accept all major credit and debit cards. You can also pay using PayPal and Stripe.
How do I know your website and checkout are secure?
Our website is secured with Sectigo, one of the most recognized brands in online security.
All checkout transactions are highly encrypted and no member of SOMEGA will ever see your card details as payment is taken through Stripe or PayPal, our highly secure payments processing partners.
How do I register for an online account?
You can register an account without making a purchase. Click on the My Account icon on the top right of the page. Under Register, fill in your email address and Register.
You can also register an account while making a purchase. At the Checkout screen, click on the “Create an account” box to register.
Once registered, you will automatically receive an email with your username, password and a link to access the My Account page.
Do I need to have an online account to place an order?
No. You can proceed through the Checkout as a guest if you prefer.
How can I log in and log out of My Account?
You can log into My Account by clicking on the My Account icon on the top right of the page.
To log out of your account, click on Logout in the My Account dashboard.
Can I change the password for my account?
Yes. In the My Account dashboard, click on Account Details and you are given the option to change your password.
What can I do if I have lost or forgotten my password?
Not to worry, these things happen! On the My Account page/Login, click on “Lost your password?”. Fill in your email address to receive an email with a link to create your new password.
What services are available in the My Account page?
From the My Account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Please contact us if you have any further questions and we will be happy to assist you in any way we can.